Privacy Policy

This privacy policy governs how Austen Safes collects, uses and protects all information obtained from those who use our website.

Fundamental to this policy is our commitment and guarantee to ensure the total safety and integrity of your information.

This policy puts in place a framework that regulates physical, electronic and managerial procedures to strengthen the protection of the information collected.

The main objective of this policy is to prevent attacks, unauthorised access and/ or disclosure at any level, as we place a premium on the protection of your personal information.

Austen Safes will never sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Information gathered

The information we gather includes:

  • Personal details to identify an individual:
    • Name
    • Contact details
    • Other information that may be relevant to customer or marketing surveys

Use of information

Austen Safes gathers information to enhance our customer experience, concentrating specifically on internal database management, to tailor our marketing to suit the needs of our customers. In other words, we will use the information gathered to provide a service to you, identify you and process any transactions, and respond to your questions or comments.

Apart from direct marketing, Austen Safes may also use some of this information to adapt and/or redefine our online presence to meet our market requirements.

Austen Safes reserves the right to verify any information supplied by you.  Please note, any activity or analysis performed based on this data depends on the integrity of the information supplied.

There are also implications regarding information automatically collected. Various types of data are collected whenever a user engages with the website. This takes the form of ‘cookies’ which provide security-related information. A cookie is a small file that asks permission to be placed on your computer’s hard drive.

If you agree, the file is added, and the cookie helps analyse web traffic or alerts you when you visit a particular site. Cookies help Austen Safes to monitor pages that add value to our users and ensure that you have a better user experience on our website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website, however.

If you feel that any data we have in our possession or that you have supplied (either inadvertently or deliberately), is incorrect or incomplete, please contact us as soon as possible and we will amend the information accordingly.

How the information is stored and protected

Austen Safes takes steps to protect your personal information from unauthorised access and against unlawful processing and accidental loss, destruction, and damage.  While we take steps to ensure as much security as possible, we do not guarantee that the measures we take will prevent unauthorised access.

We will only keep your personal information for as long as we reasonably require, and only as long as data protection legislation allows.

Where you have chosen a password, which allows you access to certain parts of the website, you are responsible for keeping this password confidential and not sharing it with others.

Company contact information

Austen Safes:

  • Street address: 325 Zasm Street, Waltloo, 0184
  • Telephone: +2786 028 7836
  • Email: info@austen.co.za
  • Website: www.austen.co.za